Permission Marketing is introduced by Seth Godin used in marketing in general and e-marketing specifically. According to Seth Godin, Permission Marketing is the privilege (not the right) of delivering anticipated, personal and relevant messages to people who actually want to get them.

Sometimes, customers ignore marketing, so that’s why many experts said that to treat customer respectively is the best way to earn their attention. Nowadays, it’s important to know that customers’ satisfaction and attention is the best power to drive our marketing strategy become successful. Seth Godin stated that permission marketing is an old concept with a new relevance because Permission Marketing can take advantage of new technology better than other forms of marketing. Permission Marketing can use internet to boost it method through direct mail and it is known that internet offered low cost. Permission Marketing is the tool that unlocks the power of the internet. The leverage it brings to this new medium, combined with the pervasive clutter that infects the internet and virtually every other medium makes Permission Marketing the most powerful trend in marketing for the next decade.

Permission Marketing is an investment. Permission Marketing lets you turn strangers, folks that might otherwise ignore your unsolicited offer, into people willing to pay attention when your message arrives in expected, appreciated way. Permission Marketing encourages customer to participate in a long-term, interactive marketing campaign in which they are rewarded in some way for paying attention to increasingly relevant message.

Permission Marketing demands that in addition to looking downstream, marketers now look upstream. The challenge facing most companies is that they notice people too late. The process of getting new customers needs to be reengineered, so that there are five step cycle to obtain prospect: Strangers – Friends – Customer – Loyal Customer – Former Customer. Today, most marketers don't notice, track or interact with people until they are a customer. And some don't even pay close attention until the consumer becomes a loyal customer. Unfortunately, a few don't notice their customers until they become disgruntled former customers.

It's essential, given the high cost of talking to strangers, that marketers move their focus of attention up the stream. They need to have a process in place that nurtures total strangers from the moment they first indicate an interest.

At that moment, a suite of marketing messages must begin to be applied. The goal is to teach, cajole and encourage this stranger to become a friend. And once he/she becomes a friend, to apply enough focused marketing to create a customer.

Permission Marketing allows a marketer to speak to prospects as friends, not strangers. This personalized, anticipated, frequent, and relevant communication has infinitely more impact than a random message displayed in a random place at a random moment.

Permission Marketing is anticipated, personal, and relevant. Its means:
  • Anticipated – People look forward to hearing from you.
  • Personal – the messages are directly related to the individual.
  • Relevant – the marketing is about something the prospect interest in.

Permission Marketing is like dating a customer. To date customer, there are five steps to go:
  1. Offer the prospect an incentive to volunteer
    Every marketer must offer prospective customer an incentive for volunteering. The incentive you offer to the customer can range from information, to entertainment, to a sweepstakes, to outright payment for the prospect's attention. But the incentive must be overt, obvious and clearly delivered.

  2. Using the attention offered by the prospect, offer a curriculum over time, teaching the customer about product or service

  3. Reinforce the incentive to guarantee that the prospect maintains permission

  4. Offer additional incentives to get even more permission from the customer

  5. Over time, leverage the permission to change customer behavior toward profits

So, this is important to B2C to use Permission Marketing to reach the customers. The conclusions about the description above, Permission Marketing give benefit to not only B2C, but also to other types. The benefits are:
  1. Permission Marketing let us to have a permission from customer and it help us to free from many bulk email and its not recognized as a spam since they choose to “opt-in” our newsletter.

  2. Giving us the effective marketing communication similarly with one-to-one marketing as our marketing message is sent to the appropriate customers.

  3. The growth in technology let Permission Marketing to be done in a low cost than other types of marketing strategies.

  4. Permission Marketing give the opportunity to have a long lived in the industry, because its such an investment to change the strangers into our loyal customer.

  5. Using Permission Marketings, Marketers can get trust from customers. B2C industry using internet media in their transaction really needs trust from their customers and Permission Marketing can accommodate it.

The way to do permission marketing can be shown like this below picture:

To talk with a stranger, get their attention and permissions, after that, don’t forget to do a tracking to maintain relationship. This way is starting even they are just a strangers.

Permission Intensity and Models

Consumers define the boundaries of their relationship with firms in such businesses. In some cases, they give the business tremendous leeway and in others the firms are held on a tight leash. Formally, permission intensity is defined as the degree to which a consumer empowers a marketer in the context of a communicative relationship. High permission intensity is characterized by three factors: high information quantity, high information quality and information usage flexibility.

There are four business models of Permission Marketing below:

Model 1. Direct relationship maintenance
Very little additional information is asked for and hence, there is no sophisticated targeting being conducted here. This is seen as an additional service offered to customers to maintain a strong relationship

Model 2. Permission partnership
The consumer provides a portal or media site with the permission to send him or her promotional offers. After receiving this permission, the intermediary alerts its partners who wish to send out promotional offers. All consumers signed on receive all offers

Model 3. Ad market
A consumer provides an infomediary with detailed information about his or her preferences and interests. The infomediary then uses this information to identify advertisers. The ads supplied by these advertisers are then carefully targeted to be consistent with the consumer’s tastes. Consumers win by reducing clutter and are paid to participate in the process, advertisers find target customers for their promotions with lower cost of targeting and the infomediary makes a profit by facilitating this exchange.

Model 4. Permission pool
Different consumers provide different firms with the permission to send them promotional offers. These firms pool the information provided by the consumer and then promotional messages are sent out targeting this larger pool.

The difference between model 1 and the rest is that in the former, an individual firm directly transacts with its customers while in Model 2, an intermediary such as a portal plays this role and in Models 3 and 4, an infomediary matches consumer demand for ads with firm ad supply. Naturally, since it may be inefficient for a consumer to sign up with several firms in the manner of model 1, the other models are likely to be more common.

SAP Newsletter

There is no doubt if people tend to be more mobile, and this kind of behaviors shifting also affect to industry in almost every segments. To offset this transformational, industry begin to exploit internet advancement. So, nowadays, people become more familiar with every kind of “e-business”.

Hospital is one of industry which has to implement internet system in both their operational and marketing. Hospital marketing is, effectively a way to let local residents know about the services that a hospital provides. Not only that, time by time, Hospital marketing also reach global resident around the world who want to know about hospital information. Using this way, they can push down their cost in promotion and they may be able to get known globally. Also, Hospital marketing is used to prove that they are always improving their services and let people know about hospital credibility by inform their papers, article, social event or activity that done by hospital’s doctors or professors.

Meanwhile, Hospital also use internet to make their operational become more effective and efficient, it is called as Intranet Operational. The using of intranet is proven to improve hospital’s service both inside and outside. They can cut paper-based report or data (minimize or remove data loss); improve doctor’s easiness in accessing patient’s historical data, help in scheduling both nurses and doctors, rooms management, financial excellence, and many other benefits to improve their efficient and effective way in hospital work.

So, Hospital evolves to be more global in sounding their services to (potential) patients. Internet brings new face to Hospital industry, because by using internet, they have opportunities to increase their profit and extends their services. In brief, it can be said if expansion of patients means both a larger cash flow for the hospital to spend on upgrading equipment, hiring new staff, and giving bonuses to employees. But beyond that it may mean that people who would not necessarily know about the care that a hospital provides, are introduced to the idea. In other words, hospital marketing benefits both the hospital, and the community.

Look at the using of internet by hospital, we can see if step by step, hospital become know how to exploit internet to be more lucrative to them and more easy to be accessed by people.


In the past, well-known hospitals which know about the benefit in using internet were starting to build their website that provide many information about their profile, doctors, services, facilities, and how to contact them. In brief, the past internet utilization by hospital is for:
  1. Provide information about hospital
    Hospital give basic informational such as doctor, their services in hospital, sometimes, price also include in it.

  2. Contact information or map
    To contact the hospital, they also provide contact information such as address.

  3. Consultation by email
    Some hospital in the past also give chance to people to asking their question about health issue by consult it with the doctors.


In present, Hospital website is become more complex and more informational, looks like other website, hospital trying to capture people’s interest in browsing their website. Now, we can say that Hospital industry that develop website can be called as e-healthy.

The development in hospital website relate to the patients as their customer. Consumers have embraced the e-health revolution with alacrity, arming themselves with the necessary tools to become "online patients." They can be found on the Web seeking information on a recent diagnosis, checking for provider information, and even filling prescriptions. In an industry long characterized by traditional patient/provider interactions, the consumer as a driving force behind e-health is a new paradigm.

As a result, health care professionals are only beginning to realize the many implications of this trend. And while it's consumers who drive the e-health revolution, their satisfaction is not the only benefit. Developing and implementing a comprehensive e-health strategy can be an all-around win for physicians, hospital administrators, payers and consumers. Health care organizations that are proactive, giving consumers what they want, will be able to carve out their place in the emerging e-health movement.

Now, e-health or Hospital website is prepared to afford:
  1. Descriptive Information about hospital
    It includes the services provided by hospital, facilities in hospital, information about their nurses, doctors, slogan, environments, prices, and contact information. By provide this information, customer acquisition can be done by impress them by price competitive, place, cleanliness environment, advanced technology in their facility. Sometimes, some of Hospitals can add Online Value Propositions (OVP) by adding their slogan in their website.

  2. Online appointment
    Nowadays, many hospital websites provide online appointment. Using this way they target people who do not want to waste their time to go the hospital and waiting for their next or do direct appointment by phone. Using online appointment, they can save time and make sure what time they have to go there.

  3. Health Information
    In their website, they can provide health information related with diseases. This information may be containing what is the disease, its symptoms, and how to deal with it. By provide this, people will know that the hospital is care about health and expertise in that area.

  4. Health Archive (Article, Paper, Journal)
    Some of Hospital websites also have journal or article published by their doctors or professors, using this article; they can introduce themselves as a hospital that always improve their knowledge in health care.

  5. Search Feature
    People who usually go there or people who know the well-known doctor and want to be his patient can search him easily.

  6. Online assessment by specialist
    The new site provides many advantages for patients, in particular for individuals suffering from mental health related illnesses. Due to the stigma associated with mental health, the online services allow people to discuss their concerns, receive mental health education, ask questions and receive assurance from one of our experts online in a secure and safe environment.


In the future, internet may be more exploited such as:
  1. Online consultation using video conference with patients in specific time
    Patients can consult with their doctor vie internet, they have to make an appointment first and then if accepted, they will be informed about the time.

  2. Remote Surgery (Becoming reality now, but related to technology and regulations)
    Remote surgery becomes reality now and it was succeed when it was performed for the first time. In the future as the internet structure becomes faster, stable, and reliable, remote surgery will be used often not only for surgery but also in education.

  3. Improve services in appointment
    Some people think the condition or environment of hospital’s room is not friendly with them. As the industry become more develops, hospitals can provide service such as room decoration by the patient themselves through website.

  4. Virtual visit to the hospital
    People can access hospital like they are walking in there. So, the website look s like more attractive to them and they can feel more familiar with the hospitals. Also they can put attention in looking the environment and views in hospital.

E-Procurement History and Definition

Many organisations put their futures at risk by failing to control external expenditure on indirect goods and services. According to Chartered Institute of Purchasing and Supply CIPS, organisations will typically spend between 30% and 80% of total turnover, depending on their sector, on the procurement of goods and services. Therefore efetive procurement of these is a prime target for cost reduction. Because without effective procurement strategies, organisations can lose their way, cost spiral out of control, customers are let down and the reputation of the organisation is damaged. So, procurement should not be seen as a backroom, peripheral function but alse as a key business process. To achieve effective procurement, many organisations are trying to cut their complexity in business process especially in buying and selling process manually, but in the development of procurement history, now there is a way to using internet in order to make procurement more effective and efficient, it's called E-Procurement.

Basically, E-Procurement is a method that developed to getting rid of paper-based purchasing. This statement was emphasized by many executives that believe if E-Procurement could save them money, eliminate human errors, and also speed up business processes. In the past, E-Procurement generally accepted as a solution between company and supplier (B2B). Now, E-Procurement also used to maximizing the relation among supplier, customer, and or government. So that, it not just including B2B processes but also B2C and B2G.

Generally, in a broader definition, E-Procurement is defined as a system that utilizing internet technology to streamline the purchases of goods and products to reduce cost. In specific definition, according to Wikipedia, E-Procurement is the business-to-business or business-to-consumer or business-to-government purchase and sale of supplies, work, and services through internet as well as other information and networking systems, such as Electronic Data Interchange (EDI) and Enterprises Resource Planning (ERP). E-Procurement sometimes known as supplier exchange.

From the definition above, E-Procurement software gives possibility to automate some buying and selling processess. It means, an organisation may have a competitive advantage from their competitors. E-Procurement are not just enable automation in organisation, it also help them with decision-making by keeping relevan information neatly organized and time-stamped. This reasons that make their transactions standardized and trackable (I defines it as cross-customer-supplier). In keeping their track of all bids or transactions means they can leverage their knowledge to obtain better pricing, it allows company to focus on their most lucrative trading partners, contracts, and more extend to their customers.

Furthermore, a company who implement E-Procurement can be expected to be able in controlling their part inventories more effectively, reduce purchasing agent overhead, and improve manufacturing cycle. E-Procurement is expected to be integrated with the trend toward computerized supply chain management.

In new development of E-Procurement, there are several companies offers solution in E-Procurement in a hosting way, its called Hosting E-Procurement or Perfect Commerce defined it as On-Demand E-Procurement Model. This way is also defined as a "pay-as-you-go" systemsm instead of committing to an extensive managed and funded program. Using this E-Procurement system, company could only invest in a low start-up to having an E-Procurement in their process. They will realize faster return on investment (ROI) and lower total cost of ownership (TCO).

Benefits of E-Procurement

There are several benefits that many companies experience when they use E-Procurement as one of their key business process. The benefits are :
  1. Increase Process Efficiencies
    All process including buying and selling is finished electronically (electronic purchase). Online Procurement also increase time saving because it will shorter order cycle time (and delivery time).
  2. Cost Reduction
    Cost reduction give company a cost advantage than their competitors. Cost Reduction allow company to have :
    • Lower Price and Purchasing
      Because company could get the supplier easily. In addition, there is a link between company and supplier involve buying materials. Also they are allowed to cut their price and enable their customer to buy their goods cheaper than before.
    • Good Inventory Control
      Lower inventory levels but always able to fulfil demand from customers. It allows company to have an efficient control in inventory and keeping cost.
    • Free Human Errors and Free Staff for Strategic Activities
      Company can maximizing the source of employee and automation let the process free of human errors
    • Reduce Administration Fee
      Reduce the manual jobs and paper work.
  3. Tracking or Monitoring Goods
    With E-Procurement, the company can track the order from customer and also the receipt to the supplier. It allows company to be able to maintain relationship with both customer and supplier
  4. Just In Time Processing
    Daily request and delivery communication
  5. Improve relationship with partners, customers and suppliers
    Using E-Procurement, company can manage to give accurate data, shipping time, and quality of services and products. Company can providing clear communication to their employees, stakeholders, and suppliers. Company also can easily understanding suppliers' concern and ensuring their continued support. Besides, their good relationship with customers can increase buyers productivity.
  6. Improve Decision Making
    Decision maker in a company using this E-Procurement to generate report of their inventories, purchases, and orders
  7. Enable Payment Automation if Integrating with ERP or SCM
    If E-Procurement is connected or integrated with ERP or SCM, it will allow company to control their budgeting more wisely.

E-Procurement cause the lower cost with many ways. For example: sale price, admistration fee, inventory cost, and other cost, and that’s why e-procurement can increase company ROI (return on investment). With all the benefit that achieved from E-Procurement, the company can significantly increase ROE (return on equity) dan ROI (return on investment). The price can be reducing directly from the sales price from selling process expense.

Real Effect of E-Procurement Implementation

There are some companies who offers E-Procurement software. The example are Coupa, SalesForce, Perfect Commerce, JCatalog

There are several example of customer testimonial after they have implemented E-Pocurement from Coupa:

From testimonials, we can see that there are many profitability that company could get from E-Procurement both tangible and intangible benefits. E-Procurement still have many possibilities to be developed in many area of business or process.

A name that stands for competence in all sectors of sport around the globe. The vision of company founder Adolf (“Adi”) Dassler has long become reality and his corporate philosophy the guiding principle for successor generations.

Adidas AG is a German sports apparel manufacturer and part of the Adidas Group, which consists of Reebok sportswear company, TaylorMade-adidas golf company, and Rockport. Besides sports footwear, the company also produces other products such as bags, shirts, and other sports and clothing related goods. The company is the largest sportswear manufacturer in Europe and the second biggest sportswear manufacturer in the world, to its US rival Nike[3]

The company's clothing and shoe designs typically feature three parallel bars, and the same motif is incorporated into Adidas's current official logo.

To extend their service to the customers and to having competitive advantage, Adidas decided to make a websites. Nowadays, Adidas have more than one websites serve many of their customers around the world. There are:

Six key e-business strategic decision

Decision 1: E-Business Channel Priorities

E-business strategy should be directed by the right strategy objectives that planned by the company, Adidas also feel that there is a need to serve their customer not only in face to face or by phone, but also in an online presence.
Nowadays, Adidas strategic options of e-business channel is still “bricks and clicks”, they have store to handle customers offline and the website to handle customers online. Online website not also use to maximizing their customer services, but they provides it with product information in detail and good presentation.

Adidas take a good chance in maintaining their website to be an e-business stage. They make full integration between all internal organizational processes and element of the value network, in sell-side type, Adidas create a fully interactive site supporting the whole buying process. And in buy-side type, they place orders electronically with full integration of e-procurement, manufacturing requirements planning and stock control systems.

To develop their website, Adidas may use “Right-channeling” model to prioritize their step as approach to build a system which appropriate with current condition, they may considered this applications of “Right-channeling”:
  1. Sell to and serve SMEs through online channels
    Adidas using Internet for sales and service through an extranet to lower sales volume for whom that cannot be serve offline.
  2. Encourage customers to buy through online channels
    They encourage customers to buy online by reduce the price through sales discount. Adidas also give full information of spec of their products. Besides, the product that produced in other countries can be ordered via this online channel.
  3. Selective service levels for different customer types
    Adidas differentiates their customer by directing them to their specific area. For example, they can enter the site that located in Singapore or in Brazil (different in language and or interface).
  4. Migrate customer to web self-service
    Customers are encouraged to use the web to manage their account. Customers are also given to see their cart and their orders status.

Adidas prefer to make their website full of flash to give a new experience to their customers so then they feel more easy to use and navigate the website. Adidas offering some easiness to explore their products using flash media, for example:

Decision 2: Organizational Restructuring and Capabilities

Company should restructure or change its capabilities in order to achieve the priorities set for e-business. Adidas is continuously refining our distribution proposition, concentrating on two areas: expanding controlled space and improving retail relationships. Controlled space includes: Adidas own-retail business including e-commerce; mono-branded stores run by retail partners; shop-in-shops that we establish with our key accounts; joint ventures with retail partners; co-branded stores with sports organizations or other brands.

Adidas also do some activities to restructuring their organization. Several examples in which Adidas choose are:
  1. In-house division
    Adidas separated their division to become more specific in handling their customer. Also they have divided the menu in their website, so customer can search easily through the website.
    For example, they have more than one website that specific handling their products (adidasshoes, adidas). And this is their navigation of the menu:

  2. Strategic partnership
    In 2006, Adidas acquire Reebok to extend their products and customers. Adidas also build cooperative activities with football club like Chelsea, Liverpool, and a famous designer Stella McCartney and others.

  3. Joint Venture
    Adidas also did joint venture with their retail partners in each country.

  4. Spin-off
    Adidas separate of their line of business to specify their customer, such as TaylorMade brand name to handle their Adidas-golf.

Decision 3: Business, Service, and Revenue Model

Adidas have two type of business model, there are B2C. Their own e-commerce can handle e-procurement, e-payment, company profile, and products information.


Adidas provides their website with full of interactive media (Flash Media), and customer can ask anything to them via email or if they want to be notified, they can ask for newsletter from Adidas.

Adidas also provides Adidas.TV to serve their customer related with their products performance or their commercial in television.

Direct Product Sales of Product and Service to the customers (e-commerce).

Decision 4: Marketplace Restructuring

Adidas have both sell-side and buy-side marketplace.

  • Disintermediation. Adidas has their self e-commerce that support whole buying procedures
  • Partner with new online or existing intermediary or retailer strategy. Adidas improve their relationship with other retail or e-retailer to sell their products.

  • Disintermediation. Adidas usually buy by themselves without intermediary.

Decision 5: Market and Product Development

Adidas had developed strategies in their market and product. The strength of Adidas brands is a key factor in Group’s success. Within Adidas brand portfolio, they primarily pursue two strategic priorities: Market penetration – gaining market share across all markets in which we compete, and Market development – expanding into new markets and addressing new consumer segments.

Adidas multi-brand approach allows them to tackle opportunities from several perspectives, as both a mass and a niche player, providing distinct and relevant products to a broad spectrum of their consumers. In this way, each brand is able to concentrate on its core competencies. Across all brands, they focus on increasing awareness and visibility, providing clear and consistent messaging and supporting product initiatives at the point-of-sale.

Adidas continuously challenge the boundaries of functionality and performance. It is their objective to launch at least one major new technology or technological evolution per year. By continually expanding their capabilities in R&D and design, they are able to introduce new products at premium price points, thus contributing to Group margin improvement.

Decision 6: Positioning and Differentiation Strategies

Adidas Group will drive future success by engaging consumers with unique interactive product approaches and rewarding point-of-sale experiences. Adidas brands must be competitive in this environment where consumers make their final purchase decisions based on availability, convenience and breadth of product offering.

There are examples what Adidas had done:
  • Product performance excellence
    Adidas website gives their potential customer possibility to zooms the product and also to see full information even its technology. Consumer also can choose color and size easily, the website also offer product preferences by consumer behavior.
  • Price performance excellence
    Adidas have offer discount for specific product or promotional in their website.
  • Transactional excellence
    Process of buying is quite easy and easy to understand by customer. Adidas also provide their website with product tracking and account managing, so that customer cans easily tracking their order and or review their cart.
  • Relationship excellence
    In managing their relationship with consumer, Adidas give them services to subscribe their newsletter. Customer can contact Adidas through easy steps and if they aren’t satisfied with Adidas product, they can refund it and Adidas explain the procedure in their website.
    To manage their relation with small retailer, Adidas offer “Affiliate Program” by giving them procedure to get commission in sales.

Summary Guide For a Small Retailer In The Creation of a Website and Management Issue Involved

In creating a website for small retailer, there are many steps to do and some of that are vital. The company who want to expand their business, website is a way to go global, but not as easy as thought, creating a website also giving some extra complex tasks but able to be easy if the company know how to do in creating a website.

"Underground Grosir" is a company which working in supply and accepting orders from customer or even another company to provide t-shirt, shirt, t-shirt badge, pin, and mug with unique design or user-preference design. They are located at Bandung and they have huge desire to make their brand become known by many customers around Indonesia. Currently, their customers commonly come from Bandung, Jakarta, and small city in West Java. The owner want to have a website that introduce their company profile, products and also handling online order from potential customers. To build their website, they have to know what to do and also they have to manage the creation or the step carefully in order to maximize their website.

Steps for creating a website

  1. Establish Selection Product's Category and Customer / Target Audience
    The company have to define or initiate their product's category and their target audience, so that, they will have good references in finding prescribed menu for their site also the theme of the website.
    In this step, the company also define their goal with this website, by doing that, the company will have a feeling to tight firmly and willing to put good effort in building their website

  2. Create the Website's Graphic Design
    After deciding what type of product's category, target audience, and the goal of the website, the owner now consider with the design of the website. The graphic design are commonly like the layout of a website, graphics or pictures to be used, establish hyperlinks, text-formatting and etc. according to the retailer's needs and desires. To make the design more interactive, "Underground Grosir"can use some flash media or scripts.

  3. Build (or Rebuild) the website
    1. Buy our domain name and sign up for a hosting service.
      This is the first step of developing any type of commercial website. Buying domain name and hosting a website can be done in two way whether we like to manage the server by our own (this type of choice is expensive) or to buy a domain that managed by third party. Usually the companies that offer domain registration will also offer hosting services. The name of the website should be easy to remember and attractive. For example:,, or

    2. Select website design software for our retail website.
      "Underground Grosir" can use templates for their website design and there are many choices out there, such as Template Monster, Free Website Template, or Arcsin. Then, after searching the template, we can buy shopping cart program or if necessary, we can build it by ourself.

    3. Pull together a price list and a product description list that include all the items our plan on carrying on your retail website.
      The description of the product must be easy to understand and delivered. Use both of these lists when setting up retail website. For each item we want to host on our retail website you will need a clear color digital image. For more advanced websites we will want to include multiple photographs of each item, with special shots taken of important product details.

    4. Use our website design software to create the basic layout of your new retail website.
      We will need to use the import image option to upload your product graphics to our website. Then use the text editing tools to name the products, assign them a product number and to enter a product description. Also, we have to make sure that we assign each product a price.

    5. Upload our shopping cart program to your hosting service.
      After uploading the shopping cart to our hosting service, we need to consider how customer will pay for the products they bought. "Undergound Grosir" and their customers will use bank to do a transaction and it need confirmation from the customer via sms, email, or telephone.

    6. Manage our retail website.
      To keep our retail website functional, we will need to monitor orders, keep the inventory data up-to-date and you will need to add and modify text, graphics and supplemental information posted on our website periodically.

  4. Consider the Security
    Managing website not only to keep it uptodate, but also to keep away our website from internet-attack, such as viruses, hacking, phising, or DoS. Security seems to be important today in e-commerce business, because many e-commerce site use credit-card to do transaction and it is crucial if security is not applied to our website. Also, viruses in our server can make the accessing into our website becoming so slow that can make our visitors reluctant to access it again. So, there are many ways to do such as personalized people who can access private data and perform security-check regularly

  5. Testing and Launch the Website
    Testing our website before launch, check the link text or button, graphics, or other element in our website. After checking the website and there are almost no error, we can launch the website. By doing this, our customer will enjoy our site because they comfort with the convenience we offered to them.

  6. Website Maintenance
    Managing a website is not too hard but also not too easy. The maintenance including control our website and communication with customer, update information and news, checking error and security issues, always do some improvements in our website if possible (in speed of access, design of our website, or even the easeness of our activity flow such as purchase or buying a products). Customer Relationship Management (CRM) also depend on how good we manage and maintenance our website.


Defining the purposes of your website is vital to avoid 'mission creep' and thus keep costs under control. But there are management issues to be considered and to be treated well, There are:


It includes: Planning (setting out requirements and perhaps a specification), Design or 'visuals' (sample pages to show the style, maybe leading to changes in livery for web use), implementation (including databases, associated support software, integration with existing systems), Testing (both functional and cross-platform compatibility eg PC, Mac, Internet Explorer, Netscape, Safari), Launch (deployment of component parts, website configuration, marketing, search engine registration), Operational costs (hosting, marketing, CRM, secure certificate), Website content management (in-house, out-of-house)

Frequently thought is only given to the design element, but most serious websites also require databases and perhaps integration with an existing sales order processing system. However there are minimum costs below which you cannot expect a reasonable result. As ever, it's a balance. The importan point is whether the cost that we expend is appropriate with return on investment (ROI) we will get.

Design issues

Website design has a lot of constraints - notably the shape, size, resolution and color capabilities of the viewing system. Font options are also severely limited at the present time. The accurate placement of design elements that print media allow is not available on web pages, so there are a series of compromises to be made. The following list indicates most of the major design considerations:
  • Target market - what viewing facilities are they likely to have?
  • Base layout - is there an existing corporate livery to follow?
  • Content - how often does it change? How will it be managed? Is it date dependent?
  • Databases - do you have corporate data or reports that need to be presented?
  • Multimedia - is it appropriate?
  • Accessibility - what's appropriate to your market and your legal obligations
  • Interactivity - this frequently requires database support to remember visitor details
  • Search/drill down facilities
  • Multiple languages - French, German, Italian, Spanish, Scandinavian, Arabic, Russian, Japanese
  • Locales supported (eg British, US, Australian or other)
  • Scope
  • Security - particularly for commerce
  • Visitor experience - speed, ease of navigation
  • Newsletters - collecting addresses
  • Forums - creating a community and a reason to revisit


There are specific issues with commerce that can cause problems. Apart from selling something downloadable like software or reports (which are infinitely available) any other system has to take account of stock either in-house or from a wholesaler. Some of the issues are:
  • Shopping systems - product management, price list management, baskets, special offers, affiliate schemes
  • Payment handling - credit card, cheque, credit transfer, wire transfer, manual or automatic
  • Credit card transactions - merchant ID, AVS (address verification system)
  • Secure certificates
  • Drop shipping - shipping directly from a wholesaler
  • Integration with your existing sales order processing system
  • Serial number management (software sales only)
  • VAT processing - place of supply, place of delivery considerations, EU issues
  • Terms and conditions, copyright, privacy policy and securing 'personal information


Legislation is starting to catch up with Internet trading and so this is a moving target. At present there are three main sets of legislation that affect websites:
  • Disability Discrimination
  • Distance Selling Regulations
  • Data Protection

The terms and conditions of trade should also be specific about the jurisdiction in force eg England & Wales or Scotland.

Marketing and promotion
are very difficult to promote because of the wide use of both the words ceramic and tile; a website selling Bewick engravings is going to be much easier to promote, not least because there's a proper noun in there.
Some important considerations are:
  • Getting useful traffic to your website - as opposed to inappropriate leads that waste your resources
  • Keywords/meta tags - important for some search engines but not the principal one: Google
  • Offline promotion - frequently more important than online promotion
  • Company livery should incorporate the website and email addresses - unbelievably frequently omitted

Operational issues

Once the website is up and running there will be costs involved in promoting and maintaining it. Out-of-date websites are a turn-off for visitors and are therefore counterproductive.
Keeping the content of your website fresh may turn into something akin to magazine production where there is a need for continuous input. This requires the content management to be someone's responsibility on a weekly, monthly, quarterly basis as appropriate. In other cases it may just be a question of keeping course data or an events list up-to-date.

Which Type of e-business applications we develop?Online ordering and CRM. Customers including B2B and B2C where customer will get every latest update about the products and promo. "Undergound Grosir" are also handling events such as Employee Gathering or something like that. And the unique product always updated every weeks with new product in the future.
Which Technologies do we use?Online ordering or web-based ordering and also company profile, because "Underground Grosir" want to reach wide customers.
How do we achieve quality of service in application?"Underground Grosir" will adding this feature to their website:
  • Detail Information.
  • Categories is Defined Clearly.
  • Security Maintenance.
  • Picture Thumbnail for father speed and performance.
  • Compatibility with Browsers or Cross Browser (ex: IE, Firefox, Safari).
  • Using CMS (Content Management System) to Maintain Website.
  • Using Customer Tracking Method to Maximize CRM.
Where do we host applications?Extranet. We do not have to having server to host our application, but we buy service from other party. This website also dedicated to the customer and not build for internal community.
Application IntegrationIntegration of e-business solutions with:
  • Legacy systems.
    Old system will be applied first such as order procedures, contact procedure.
  • Partner systems.
    In the future, "Underground Grosir" have plan to have a affiliate in other city. Also, they want to connect with their supplier to handle material ordering. In long term plan, they want to extend their facilities in payment using credit card.
  • B2B and B2C.
Which access platforms do we support?
Which development technologies and standards do we use?
Windows, Unix.
  • Using personal CMS such as Wordpress or Joomla (especially for shopping cart / e-commerce).
  • To give end-user or customers something more that other website, we plan to added flash video or synchronized the web site with javascript and XML to maximize the speed..
How do we manage content and dataAlways do update of the website by administration website (using tools personal CMS). Content and data will be managed regularly according to the specification. And they will appoint two or more resources to respons the customer who contact them via website.
How do we manage employee access to the internet?Only limited people who are available to have the access to the website, such as:
  • Web Administrator.
  • Owner.
These people have the ability to access the private data (update, insert, and delete information).
How do we secure data?Encryption method and regularly, check website and fix the problem issues. Error log and mallicious activities log.